Shipping policy
Shipping Information
At Violetta Beauty, we are committed to delivering your order as quickly and safely as possible.
Processing Time
- Orders are processed within 1 business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
🇬🇧 United Kingdom
- Standard Delivery: 5–7 business days
- Shipping is fully tracked from dispatch to delivery.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Shipping Costs
- FREE Standard Shipping on all orders.
- No hidden fees or additional delivery charges.
Order Tracking
As soon as your order is dispatched, you'll receive a tracking email so you can monitor your delivery every step of the way.
Delivery Delays
While we aim to deliver within the estimated timeframe, occasional delays may occur due to:
- High seasonal demand
- Courier delays
- Weather conditions
- Customs or unforeseen circumstances
We appreciate your patience if this happens.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
Violetta Beauty cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost during transit, please contact our support team within 7 days of the expected delivery date.
We will investigate the issue with the courier and provide a suitable resolution as quickly as possible.